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Reference : V-P-SD-E-02671
Date : 27/11/2020
Country/Region : SUDAN
Caption : Um Rakuba refugee camp. An ICRC delegate takes what are called “tracing requests”. These requests are recorded in the Red Cross and Red Crescent system in an effort to help people find or reconnect with their family members. Hundreds of people lost contact with their loved ones when they fled Ethiopia.
Photographer : JOBARD, Olivier
Confidentiality level : public
Publication restrictions : publication without restrictions
Copyright : ICRC/MYOP
Description : As of 29 November, ICRC teams, together with the Sudanese Red Crescent, helped Ethiopians place about 1,000 successful phone calls to family members in parts of Ethiopia and abroad. With phone and internet lines still down in parts of Tigray, many have been completely cut-off from their relatives for weeks.

ICRC website, photo gallery, 03.12.2020
Hundreds of Ethiopian refugees continue to arrive in Sudan each day. They are exhausted and scared, and come with little more than just the clothes on their backs. Local Sudanese communities have shown incredible solidarity in sharing what resources they have with them as authorities and aid organisations work to scale up services like food, shelter, water and medical care.
Despite lacking so many basic necessities, many refugees have an even more urgent concern: reaching their loved ones to know if they are safe and well. Many were separated from their family members in the chaos of fleeing their homes, while others have been cut-off from contacting relatives because phone and internet lines remain down across part of Tigray State.
Together with the Sudanese Red Crescent, the ICRC has set up services in three different sites near the border to help people get in touch with their loved ones through phone calls and messages. The Sudanese Red Crescent is also providing medical care to refugees.
Original material : digital
Resolution : 3600x2400
Orientation : landscape
Colour/B&W : colour